We protect our sellers as much as our buyers and take precautions to avoid any risks. The shared experience between Gon Market buyers and sellers is our biggest priority :)

Best Selection, Best Prices

With the support of the community, Gon Market guarantees that all goods are authentic. Any transaction made through this website is covered by Gon Market purchase protection and is eligible for a full refund within 14 days of purchase if anything goes wrong.

IS EVERY LISTING authenticATED ?

To ensure that any product on Gon Market is legitimate, we guarantee round-the-clock moderation. Listings published on Gon Market have been digitally checked by one of our certified moderators or have met all the required criteria to be evaluated legit by machine learning moderation.

I purchased an authenticated item that turned out to be inauthentic. What do I do ?

Contact our customer support team. They’ll work with you to tackle any authentication issues. You will get a full refund if the item is found to be inauthentic. Each purchase on Gon Market is protected by our 100% money-back guarantee within 14 days of purchase.

Money-Back Guarantee

Gon Market purchase protection covers each transaction made through this websites checkout. If the seller doesn’t ship your order within 7 days of purchase you will receive an automatic refund. You can also request a refund before the seller has shipped your product or within the next 7 days after the seller has shipped your product. Orders which are proven to be inauthentic, not as described or orders that never arrive will be refunded.

What is the moderation process at gon market ?

Human evaluation, machine learning and community input. Before any risky listings hit the feed, they are checked by our moderators.

WHAT IS THE DIFFERENCE BETWEEN machine learning AND HUMAN MONITORING ?

Human moderation: to decide whether an object is valid, an expert moderator 
digitally checks the images/content of a listing. 
Machine learning: uses data and behavioral insights to recognise suspicious 
activity, possible danger and flags shetchy listings.

HOW DOES machine learning work ?

The root of success behind our machine learning techniques is an extensive database of fraudulent products. If an object is authenticated by a machine, this indicates that the information associated with that item meets all the required criteria to be deemed trustworthy and credible.

Human evaluation, machine learning and community input. Before any risky listings hit the feed, they are checked by our moderators.

Gon Market’s vast database leverages our machine authentication formula
with additional insights including:
- Activity and community-feedback ratings of the seller
-  Listing details
- Related data in our database from similar products

How are listings authenticated digitally by human moderators ?

By analyzing the images and details of a listing, our moderators have the experience and skill to identify counterfeits and authenticate objects digitally. Moderators determine if the design characteristics and craftsmanship details are legitimate or if they are suspicious. From photos and summary information to pricing accuracy, naming conventions and more, every element of a listing is digitally inspected. We also keep track of new releases and upcoming brands proactively to ensure we have the correct coverage on new trends.

WHAT HAPPENS TO THE SELLEr WHOSE ITEM WAS determined as inauthentic ?

Approval for the release of the listing is refused, the listing is permanently removed. We check the track record of the seller on Gon Market and the sellers account will be permanently frozen with a notice/warning.

Low Commission Fee for Sellers, Free for Buyers

List any item free of charge. When your item sells, Gon Market just charges a small fee of 7% from the sold item. This helps our platform to grow and provide you with all the services.